This video talks talks about the process of establishing water rates, water conservation, and the value of tap water.
How can you put a ridiculous 51$ service charge on a 20$ water usage?
Maruth, thank you for your comment. If you are referring to your bill, please contact our Customer Service Department at 408-279-7900 for additional information. Please note that the bill covers two months of service.
Maruth, please also find additional information on our website under: https://www.sjwater.com/for_your_home/home_customer_care/rates_regulations This weblink will provide you a video on how we get to our rates on the bills, regulations, general rate schedules under our Tariffs (The CPUC approves all of our rates) and https://www.sjwater.com/for_your_home/home_customer_care/billing/how_to_read_your_bill for a diagram on how to read your bill. If you still have any questions, our customer service team would be more than happy to assist: email@example.com or 1-408-279-7900
How can we determine what size meter our household should be charged for? And what is the number of fixtures/hose bibs/faucets/etc for each size threshold?
Tina, thanks for your question? The various meter sizes and their associated charges can be found in Schedule 1 at https://www.sjwater.com/for_your_home/home_customer_care/rates_regulations/general_rate_schedules_for_billing. With regards to your other question, please contact Nicole at 408-279-7862. She will be happy to help you.
It is ridiculous. My service change is $85 and I live in a 2br condo without a lawn.
Brandon, we're sorry you feel that way. We are happy to discuss your concerns further. You can email firstname.lastname@example.org. The average bill is between $100 and $200 and because our bills come out bi-monthly that means that the average monthly charge is between $50 and $100. It looks like you're paying about $42.50 each month for water.
Well thank you for letting me understand where the service charge is coming from. $85 for $4 of water usage just doesn't sound right. Maybe service charges should be better set up especially for those who have very little water usage. Especially when I have no yard and live in a town home, by myself.