Rates, Conservation, and the Value of Water

This video talks talks about the process of establishing water rates, water conservation, and the value of tap water.

maruth kamath
12 months agoJune 3, 2017
How can you put a ridiculous 51$ service charge on a 20$ water usage?
John Tang
12 months agoJune 5, 2017
Maruth, thank you for your comment.  If you are referring to your bill, please contact our Customer Service Department at 408-279-7900 for additional information.  Please note that the bill covers two months of service.
Kristine Jordan
12 months agoJune 5, 2017
Maruth, please also find additional information on our website under: https://www.sjwater.com/for_your_home/home_customer_care/rates_regulations This weblink will provide you a video on how we get to our rates on the bills, regulations, general rate schedules under our Tariffs (The CPUC approves all of our rates) and https://www.sjwater.com/for_your_home/home_customer_care/billing/how_to_read_your_bill for a diagram on how to read your bill.  If you still have any questions, our customer service team would be more than happy to assist: customer.service@sjwater.com or 1-408-279-7900
12 months agoJune 6, 2017
How can we determine what size meter our household should be charged for? And what is the number of fixtures/hose bibs/faucets/etc for each size threshold?
John Tang
12 months agoJune 6, 2017
Tina, thanks for your question?  The various meter sizes and their associated charges can be found in Schedule 1 at https://www.sjwater.com/for_your_home/home_customer_care/rates_regulations/general_rate_schedules_for_billing.  With regards to your other question, please contact Nicole at 408-279-7862.  She will be happy to help you.
brandon bui
8 months agoSeptember 19, 2017
It is ridiculous. My service change is $85 and I live in a 2br condo without a lawn.
Jayme Ackemann
8 months agoSeptember 19, 2017
Brandon, we're sorry you feel that way.  We are happy to discuss your concerns further.  You can email customer.service@sjwater.com. The average bill is between $100 and $200 and because our bills come out bi-monthly that means that the average monthly charge is between $50 and $100.  It looks like you're paying about $42.50 each month for water.
5 months agoDecember 14, 2017
Well thank you for letting me understand where the service charge is coming from.  $85 for $4 of water usage just doesn't sound right.  Maybe service charges should be better set up especially for those who have very little water usage.  Especially when I have no yard and live in a town home, by myself.
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