Rates, Conservation, and the Value of Water

This video talks talks about the process of establishing water rates, water conservation, and the value of tap water.

maruth kamath
over 1 year agoJune 3, 2017
How can you put a ridiculous 51$ service charge on a 20$ water usage?
John Tang
over 1 year agoJune 5, 2017
Maruth, thank you for your comment.  If you are referring to your bill, please contact our Customer Service Department at 408-279-7900 for additional information.  Please note that the bill covers two months of service.
Kristine Jordan
over 1 year agoJune 5, 2017
Maruth, please also find additional information on our website under: https://www.sjwater.com/for_your_home/home_customer_care/rates_regulations This weblink will provide you a video on how we get to our rates on the bills, regulations, general rate schedules under our Tariffs (The CPUC approves all of our rates) and https://www.sjwater.com/for_your_home/home_customer_care/billing/how_to_read_your_bill for a diagram on how to read your bill.  If you still have any questions, our customer service team would be more than happy to assist: customer.service@sjwater.com or 1-408-279-7900
Tina
over 1 year agoJune 6, 2017
How can we determine what size meter our household should be charged for? And what is the number of fixtures/hose bibs/faucets/etc for each size threshold?
John Tang
over 1 year agoJune 6, 2017
Tina, thanks for your question?  The various meter sizes and their associated charges can be found in Schedule 1 at https://www.sjwater.com/for_your_home/home_customer_care/rates_regulations/general_rate_schedules_for_billing.  With regards to your other question, please contact Nicole at 408-279-7862.  She will be happy to help you.
brandon bui
about 1 year agoSeptember 19, 2017
It is ridiculous. My service change is $85 and I live in a 2br condo without a lawn.
Jayme Ackemann
about 1 year agoSeptember 19, 2017
Brandon, we're sorry you feel that way.  We are happy to discuss your concerns further.  You can email customer.service@sjwater.com. The average bill is between $100 and $200 and because our bills come out bi-monthly that means that the average monthly charge is between $50 and $100.  It looks like you're paying about $42.50 each month for water.
Vanessa
10 months agoDecember 14, 2017
Well thank you for letting me understand where the service charge is coming from.  $85 for $4 of water usage just doesn't sound right.  Maybe service charges should be better set up especially for those who have very little water usage.  Especially when I have no yard and live in a town home, by myself.
Jason
2 months agoAugust 21, 2018
Service charge is seriously ridiculous, we have to pay a huge maintenance fee for the government?
Jayme Ackemann
about 1 month agoSeptember 19, 2018
Actually, San Jose Water is a private company so we don't benefit from the property taxes, income taxes, payroll taxes and sales taxes you pay to the government.  The money our customers pay is all of the income available to us to invest in and maintain the system and water supply.  But service charges in utility industries are standard. Water company's have very high fixed costs before the customer uses a single drop of water.  All of the plants, pipes, pumps, tanks and reservoirs require the same amount of maintenance regardless of the amount of water each individual customer uses.  That is what the service charge goes to support.
Pablo
about 1 month agoSeptember 19, 2018
$85 service charge?!?!?! seems like robbery where there's only two of us on a one bedroom condo and are barely home.. Is there any way to reduce this charge???
Jayme Ackemann
about 1 month agoSeptember 19, 2018
Hi Pablo, A service charge of that type does seem high for a dwelling like the one you describe.  But without looking at your specific account, it's hard to determine exactly what's happening with your bill.  I would encourage you to contact Customer Service at 408-279-7900 for details.
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